Refund Policy

Refund & Return Policy

At Brand Electronics, we aim to provide high-quality electronics and excellent service.

1. Return Eligibility

We accept returns within 14 days of delivery under the following conditions:

• Item is unused

• Item is in original packaging

• All accessories, manuals, and parts are included

• Proof of purchase is provided

2. Non-Returnable Items

For hygiene and safety reasons, the following are not eligible for return:

• Used electronics

• Opened software or digital downloads

• Items damaged due to misuse

• Clearance or final sale items

3. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery

• Provide clear photos or video evidence

• We will arrange a replacement or refund after review

4. Refund Process

Once your return is received and inspected:

• Approved refunds will be processed to your original payment method

• Refund processing time: 5–10 business days

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Order Cancellations

Orders may be canceled within 12 hours of purchase. After this period, the order may already be in processing and cannot be canceled.